Returns & Refund Policy

At Create & Inspire, we want you to feel confident about your purchase. Please review the following information before placing your order.

Personalized & Custom Products

Each personalized product is made especially for you using the photos, names, wording, or other details you provide. All personalized and custom product sales are final. We do not accept returns or exchanges for change of mind or customer-submitted personalization errors.

Please carefully review your uploaded photo, spelling, names, product size, and all personalization details before submitting your order.

This final-sale policy does not exclude assistance for products that arrive damaged, defective, incorrect, or with a production error.

Returns of Non-Personalized Products

Eligible non-personalized products may be returned by contacting us within 30 days of delivery.

Items must be unused, unwashed, and in their original condition and packaging.

Approved returns of non-defective items are subject to a 20% restocking fee, calculated on the item’s purchase price after discounts and before tax. This fee will be deducted from your refund.

How to Request a Return

Contact us with your order number and the reason for your return:

Email: createandinspire26@gmail.com
Call or text: 541-410-2259

Please contact us before sending anything back. Once your return is approved, we will provide a return shipping label and instructions. Do not send your item to the address on the original package unless we instruct you to do so.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or has a production error, contact us promptly with your order number and clear photos of the item and packaging.

We will review the issue and arrange an appropriate replacement or refund. No restocking fee or return-shipping charge applies to confirmed damage, defects, incorrect items, or production errors.

This applies to both personalized and non-personalized products.

Refunds

After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds will be issued to your original payment method, less any applicable restocking fee disclosed above.

Your bank or payment provider may require additional time to post the refund.

Questions

Please contact us before ordering if you have questions about personalization, sizing, or return eligibility. We’re happy to help.

This policy does not limit any rights you may have under applicable consumer protection laws.